Return and Refund Policy

At Cucire, our goal is to provide you with exceptional products and ensure your satisfaction with every purchase. We understand the importance of your investment and want you to be delighted with your order.

Please note that we prioritize quality and craftsmanship in every item we deliver. As such, we do not offer refunds or accept returns unless there is damage to the product. If you receive a damaged item, kindly reach out to our customer service team within 24 hours of receiving your order. We'll promptly assist you and may request photographic evidence of the damage for verification purposes. Upon confirmation, we'll be pleased to arrange a replacement or exchange for the affected item.

Before making a purchase, we encourage you to carefully review your order to ensure it meets your specifications and requirements. As our products are customized based on your preferences and measurements, we do not have ready-made items available. Each outfit is tailored to your needs, starting from fabric selection to final customization. Therefore, we do not accept returns or provide refunds for items that are not damaged or defective.

Order Cancellations:

• Due to the custom nature of our products, we do not accept any cancellations once the order is placed. The fabric for your outfit will be reserved specifically for you. Each item is made specifically for you, so please ensure that all details are correct prior to finalizing your order.

Should you have any inquiries or concerns regarding our return and refund policy, please don't hesitate to contact our dedicated customer service team. We are here to address any questions you may have and ensure your complete satisfaction with our products.